The information featured on this website is the copyright of LoveClay Ltd. unless otherwise indicated.
This policy may be updated so to keep up to date, it is important that you read through the policy on a regular basis.
Throughout the policy, Love Clay will be referred to as Site, us, we.
What information may be collected from me?
Different types of information are collected from this Site, including personal information from which we can identify you, our services and what interests you. This helps us identify what you want from the site, making it more relevant to you.
We will usually collect personal information such as name, email, postal address, telephone number and payment details, whenever you supply this to us. This is usually when you:
- Order products from us
- Book on to any of our courses or workshops
- Take part in any promotions or competitions on the Site
- Sign-up to our newsletter
- Agree to complete a questionnaire about our Site and services so that we can make improvements
We hope that you would like to join in, however we are aware that this isn’t for everyone so if you don’t want to give us any information or use our services, you don’t have to.
We may also collect other information on how our Site is used. Some of this information may be automatically collected when you visit the Site, such as what type of device you are using, which type of browser you and whether you visited our Site from another website or service and your IP address (the unique reference number that identifies your device on the internet). This information will only be used to give us a statistical picture of how the Site is used.
How is the information that is collected used?
The information that we collect will help us to understand what you want and need, helping us to provide you a better service. In particular, we will use your information to:
- Deliver the services that you ask from us (e.g. booking onto courses)
- Keep the payments you make secure and verified
- Occasionally carry out market research by phone, mail or email
- Help us to improve our products, services and offers
- Send promotional messages about products, services and offers from our Site which we think may be useful to you
Will I receive marketing?
Everyone knows just how annoying junk mail and spam is, so we don’t sell your information to marketing companies. Any contact that we have with you has to be agreed by you.
You may change your mind later about receiving communication from us and if you do change your mind, it’s easy to change your contact settings. You can follow the instructions given on any communication to you or contact us directly.
Will you disclose my information?
As previously stated, we don’t sell your information to marketing companies; however there may be occasions where we need to share your information, especially if the law requires it or if we believe that it is necessary to prevent fraud or cyber-crime or to protect the site or the rights or safety of its users or any other persons.
The statistics collected from our site may be shared in order for us to develop our services. However, this will not include any information that could possibly identify any individuals.
All of our employees are aware of and are under contractual and confidential protection.